Privacy Policy

At CloudX-RippleHub, we take your privacy seriously. This comprehensive policy explains how we collect, use, protect, and manage your personal data when you use our macroeconomic analysis trading education platform.

Last Updated: January 15, 2025

Information We Collect

We collect various types of information to provide you with our macroeconomic trading education services and improve your learning experience. Here's what we gather and why we need it.

Personal Information

Name, email address, phone number, billing information, and account credentials you provide during registration or course enrollment.

Learning Data

Course progress, quiz results, learning preferences, video watch times, and educational content interactions.

Technical Information

IP address, browser type, device information, operating system, and website usage patterns for platform optimization.

Communication Records

Support tickets, chat conversations, feedback forms, and any correspondence with our education team.

We never collect sensitive financial data like bank account details or trading passwords. Our focus is purely on educational content delivery and learning analytics.

How We Use Your Information

Your data helps us create a personalized learning experience and maintain our educational platform. We use information for legitimate business purposes that directly benefit your education journey.

Course delivery requires us to track your progress and adapt content to your learning pace. We analyze which trading concepts you find challenging to suggest additional resources or alternative explanations.

Communication happens through email notifications about new course materials, market analysis updates, and important platform changes. You can control these preferences in your account settings.

Platform improvement uses aggregated, anonymous data to understand how students interact with our content. This helps us redesign confusing sections and develop new courses that address real learning gaps.

Data Sharing and Third Parties

We don't sell your personal information to anyone. Period. However, we do work with trusted service providers to deliver our educational services effectively.

Payment processors handle billing information securely when you enroll in courses. We use established providers that comply with PCI DSS standards and encrypt all financial transactions.

Email service providers help us send course updates and educational content. These partners can only use your email for the specific purposes we authorize.

Analytics tools provide insights into website performance and user experience, but we configure them to respect privacy and anonymize personal identifiers wherever possible.

Legal requirements may occasionally require us to disclose information to comply with South Korean data protection laws, court orders, or legitimate law enforcement requests.

Your Privacy Rights

You have significant control over your personal data. These rights ensure you can manage your information according to your preferences and South Korean privacy legislation.

Your Data Rights Include:

Access Rights Request a copy of all personal data we hold about you, including learning progress and account information.
Correction Rights Update or correct any inaccurate personal information in your account at any time.
Deletion Rights Request complete removal of your account and associated data, subject to legal retention requirements.
Portability Rights Receive your learning data in a structured format to transfer to other educational platforms.
Restriction Rights Limit how we process your information while maintaining your account access.
Objection Rights Opt out of marketing communications and non-essential data processing activities.

To exercise these rights, contact our privacy team directly. We respond to all requests within 30 days and provide clear explanations if we cannot fulfill specific requests due to legal obligations.

Security Measures

Protecting your data is fundamental to our operations. We implement multiple layers of security to safeguard your personal information and learning progress.

Encryption protects all data transmission between your device and our servers using TLS 1.3 protocols. Stored data uses AES-256 encryption standards that meet financial industry requirements.

Access controls ensure only authorized personnel can view personal data, and all access is logged and monitored. Our team receives regular security training to prevent data breaches.

Regular security audits and penetration testing help identify vulnerabilities before they become problems. We maintain incident response procedures to quickly address any security concerns.

Account security features include two-factor authentication options and automatic logout from inactive sessions. We recommend using strong, unique passwords for your account.

Data Retention

We keep your information only as long as necessary to provide educational services and comply with legal requirements. Different types of data have different retention periods.

Account information remains active while you maintain an account with us. After account deletion, we retain basic information for 7 years to comply with South Korean business record requirements.

Learning progress data stays available to track your educational journey and provide continuity if you return to courses. You can request deletion of this data independently of your account status.

Payment records are retained for 10 years as required by financial regulations, but we delete unnecessary payment details after completing transactions.

Marketing communications are removed immediately when you unsubscribe, though we maintain a record of your unsubscribe preference to prevent future unwanted messages.

Cookies and Tracking

Our website uses cookies to provide essential functionality and improve your learning experience. We're transparent about what cookies we use and give you control over non-essential ones.

Essential cookies enable core platform features like maintaining your login session, remembering your course progress, and processing payments securely.

Analytics cookies help us understand how students navigate our courses and identify areas where people struggle or lose interest. This data guides our content development efforts.

Preference cookies remember your settings like video playback speed, language preferences, and dashboard layout to provide a consistent experience across sessions.

You can manage cookie preferences through your browser settings, though disabling essential cookies may limit platform functionality and your ability to access course materials.

International Data Transfers

While our primary operations are based in South Korea, some of our service providers operate internationally. We ensure appropriate safeguards protect your data wherever it travels.

Cloud hosting services may store your data in secure facilities outside South Korea, but only with providers that meet equivalent data protection standards and contractual obligations.

International transfers comply with South Korean data protection laws and include appropriate legal mechanisms such as standard contractual clauses or adequacy decisions.

We maintain oversight of all international processing activities and can provide specific details about data locations upon request from students or regulatory authorities.

Policy Updates

We review this privacy policy annually and update it when our practices change or new regulations take effect. We'll notify you of significant changes via email and provide 30 days notice before implementing new data handling practices.

Privacy Questions & Contact

Our privacy team is available to address your questions, process data requests, and provide additional information about our data handling practices.

Privacy Officer Email us for data requests and privacy questions
support@cloudx-ripplehub.com
Office Address 587-2 Jincheon-dong, Dalseo-gu
Daegu, South Korea
Phone Support Call for urgent privacy concerns
+82314979713